Hatago Nagomi

Friendly, great staff - always willing to help and to go extra mile. Had dinner and breakfast catered and was glad i did. Very little food options around in off-season. Very appreciative that staff also prepared additional special dishes not in dinner menu. Food was delicious and better than the ones at more expensive ryokan. Location was a little off Nikko city but great if you are planning to visit the Senjogahara area Will stay again if I'm travelling to Nikko area.

Lovely welcoming and helpful staff Great location for many beautiful walks in Nikko Fantastic breakfast buffet (the best we had in Japan) and dinner They accommodated my vegetarian diet Large room and good power shower Useful drinks vending machines in the lobby

A quaint, charming mountain lodge run by a wonderful staff that’s dedicated, professional and welcoming. Cozy loungewear provided, onsen on the second floor. Food prep, presentation and service is exceptional. The hotel is in need of updating but that is part of its charm. Located directly across from lake with rental boats and a tour boat that runs regularly and stops a few places where passengers can follow walking paths to waterfalls. Busses run from Nikko town center making it easily accessible and well worth an overnight stay.

I am fortunate to have visited Japan many times and I've stayed at many ryokan. This one really is OUTSTANDING. I'm so lucky I booked 3 nights. The outstanding hospitality from the multinational staff is evident from the warm welcome as soon as you come through the door from Kamio-san jnr.I would like to say thank you very much to each and every member of the staff.What a wonderful team! They were welcoming, kind, helpful and thoughtful. Thank you Kamio-san, Dilakshi,Diane,Sandani, Diru and Nway.Im sorry I don't know the name of the chef. Location: An excellent location right at bus stop number 28 for buses from central Nikko and to Yumoto onsen. Opposite the cruise terminal. I highly recommend the cruise.It has excellent commentary in English as well as Japanese.Futarasan shrine and Kegon Falls are within easy walking distance. Rooms: Very large and in extremely good condition.Clean carpet.Very comfortable beds and pillows with nice bedding. My room 202 was on the 2nd floor, up only one flight of stairs. NO LIFT. There was a lake view but there was a flat roof in the foreground.I think I would prefer room 205.Ask for help to learn how to open the double sliding doors onto the patio. I enjoyed sitting on the sofa enjoying some lemon cheesecake and match cream with coffee one afternoon (very reasonably priced). Individual air conditioning units. Onsen: The ladies onsen is small, as I already knew. I enjoyed the inside one but the outside one was too hot for me. Meals: I'm glad I booked dinner and breakfast.I enjoyed the beautifully presented multicourse dinners.The buffet breakfast I thought was excellent. It included danishes with spinach and fetta and red bean I have never seen elsewhere. My visit was 20 to 23 June. Okunikko is absolutely stunningly beautiful in summer green. I am including a photo of an excellent brochure about the walks in Okunikko I obtained at the Tobu office in Asakusa. I also recommend the eco bus from Okanuma.

We loved the staff here! They were so friendly and helpful. We arrived pretty tired towards the end of a long journey and the staff were so kind. Kamio especially stood out as a friendly staff member who gave us excellent recommendations for day trips in the area and helped us find a relaxing onsen to visit. We speak a little Japanese and staff were happy to chat with us in either English or Japanese. We also loved the food. They had delicious traditional Japanese set meals with enough variety that even our kids were happy. If you're unsure about some of the traditional food, there are plenty of different things to eat. It's a nice balance between traditional ryokan and western-style hotel.